Information we handle
We handle information you provide, including your name, phone number, email if supplied, account details, booking selections, and support messages. Booking records can include the venue, playing area, date, time, price, payment status, cancellations, and refunds recorded by the venue. Technical information such as IP addresses, browser details, and service logs may be processed when you use the website.
Why we use it
We use this information to verify your phone, provide account access, create and manage reservations, show booking history, support venue operations, respond to questions, and investigate errors or misuse. Booking and transaction records also support reconciliation and dispute handling.
What venues receive
The venue you book with and its authorized staff can receive the contact and booking details needed to manage your reservation, payments, and support. Venues also keep their own records and are responsible for how they use information outside this platform. Contact the venue about its own practices.
Service providers and disclosures
Hosting, database, authentication, verification, and communication providers process information needed to deliver the service. These include Vercel for hosting, Supabase for data and authentication, Twilio for phone verification, and Microsoft 365 for support email. Processing may take place outside Bangladesh. Information may also be disclosed where required by applicable law or needed to address fraud, security incidents, or legal claims.
Location and browser storage
When you allow location access, your browser can provide your location to help find nearby venues. You can decline or revoke that permission in your browser. Cookies and similar browser storage support sessions, verification, and saved preferences. Blocking or clearing them can affect sign-in and booking features.
Booking messages and offers
Verification codes, booking updates, and reminders relate to the service you request. Delivery depends on the available channel and provider. Promotional messages are managed through the marketing preference shown during booking. You can change your choice before submitting and use an unsubscribe link where provided, or contact support to ask to stop promotions. Opting out of promotions does not cancel a booking or stop necessary service messages.
Payments and sensitive details
Payments are arranged directly with the venue. The platform records booking payment and refund information entered through its workflows. Do not send passwords, verification codes, full card details, or wallet PINs through support messages.
Retention, security, and your choices
Account, booking, and support information is retained for service operation, reconciliation, dispute handling, and applicable recordkeeping obligations. You can contact support to request access, correction, or deletion of your information. We may verify your identity, and some records may need to be retained for those purposes. Security measures help protect information, but no online service can guarantee absolute security.
Young players and policy updates
If you need a parent or guardian to arrange a booking, ask them to manage it and provide appropriate contact details. Contact us if you believe a child has provided information without appropriate permission. We may update this policy as the service changes; the date above identifies this version.